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MBTI
Executive Team Survival Plan
for Senior Managers
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As
a CEO or senior executive, the Myers-Briggs Type Indicator
(MBTI) can be one of your most powerful tools in forming your
inner circle.
It can provide a competitive edge both in forming your executive
team and managing high performance people. MBTI type dynamics
will be a powerful determinant of your team's success or
failure--whether you are aware of it or not.
MBTI type
dynamics predict how well you will function together as a team,
while knowledge of MBTI will help you manage key department
heads and executives productively. |
Different MBTI Personality Types
Gravitate Toward Different Professions
Outside of education, experience, and ability, MBTI dynamics are the key
factor.
Here's why:
Different MBTI types tend to excel at and gravitate toward specific
roles in organizations. Often people who fail on executive teams are
talented people who are simply cast in the wrong roles.
[See
MBTI Types in Professions].
Type diversity is also important to have in your inner circle, since
different MBTI types have different skills, different problem solving
styles and different perspectives in looking at issues.
Most executive teams begin with a certain amount of type diversity.
Your CFO will almost always be a different type from your VP of sales.
Even so, if you aren't careful, the natural tendency to "hire in your
own image" can result in an Executive Team that is dangerously alike in
its thought patterns which we have seen in many organizations.
Diverse Teams Experience More Conflict, Better Decisions and Outcomes
Type diverse teams come to decisions less quickly and with more
conflict, yet they consistently make better decisions and get better
results. This is due to the fact that different types instinctively
represent important points of view and approaches that are critical for
success.
Type
Preferences--What You'll Get and What You'll Miss in Various Type
Preferences
Here are some
of the "trade offs" you'll get with the 8 MBTI preference pairs you'll
likely have represented on your team.
The Upsides and Downsides of the Different Preferences in Your Inner
Circle
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Extroverts
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Extroverts, the Upside: The Extroverts on your team will
"think on their feet" and come to decisions quickly. They will
draw their energy from the people around them. They will engage
quickly with people in and out of the boardroom and have a good
sense of the general "mood of the crowd," the "word on the
street."
Extroverts, the Downsides: They'll also be more apt to
dismiss data and be guilty of the old business syndrome of
"ready, fire, aim." They can be easily distracted by people and
events and concentrate on those issues that give them the
opportunity to interact with others, as opposed to activities
such as planning and record keeping where they'll need to go
into their offices and close the door for several hours.
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Introverts
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Introverts, the Upside: The Introverts have the
ability to concentrate on an issue and are usually less
distracted. They are comfortable working alone for lengthy
periods of time. They are focused and tend to drill down into
an issue. Therefore, the quality of their research may be
better. They are likely to think through a decision before
implementing it.
Introverts, The Downside: Introverts may be more attuned
to what they've read than what they've heard. They may
sometimes not be as available emotionally or physically as you
might want at critical times. They may take longer to make
decisions and longer to reverse them as circumstances change.
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Sensors
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Sensors,
the Upside: Sensors are people whom you can usually depend
on to take care of the details. They are most often aware of
the status of projects,
the resources available, and the steps to
implementation. They are often the financial and operations
people. They frequently manage people and resources.
Sensors, the Downside: Sensors may lack conceptualization
skills in untried areas where there are no standard operations
procedures. They may be uninterested in theory and become
demotivated in discussions about blue sky possibilities. They
may not function well in areas where there is no prior
experience.
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Intuitives |
Intuitives, the Upside: Intuitives are very often found in
the ranks of senior managers. They are good at seeing things
from 50,000 feet. They often see issues from the perspective of
the future, where ideas and events are headed. They can be
excellent at pattern recognition and issues that require
abstract thinking skills.
Intuitives,
the Downside: Intuitives fly so high in their minds that
they can miss the details at ground level. They can be
dismissive of historical data that charts past performance.
They can be inattentive to the details of projects when they are
past the conceptual stage. They often do not think in
sequential terms and may become resentful when having to explain
details.
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Thinkers
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Thinkers, the Upside: Business and organizations are
populated by Thinkers. They base their decisions on logic,
fairness, and business outcomes. They can make the tough
decisions that are often critical in organizations.
Thinkers, the Downside: Thinkers can be quite unaware of
the feelings of staff and customers. When they are aware of
feelings, they can consider them irrelevant--too messy and
time-consuming. They can miss subtleties in social situations
and alienate people who are critical to their own success. They
may be indifferent in some situations to the impact of their own
behaviors.
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Feelers |
Feelers, the Upside: Feelers can generally read social
situations better than Thinkers and because of this should be
included in any CEO's Inner Circle. Often Feelers are
under-represented in senior management and because of this the
serious impact of many organizational decisions upon the
workforce, customers and other constituents is not properly
evaluated. Having a Feeler on the executive team can help avert
such organizational catastrophes.
Feelers, the Downside: Feelers may find conflict
difficult to handle. Some business decisions may be difficult
to make because of the interpersonal dimension. Feelers can be
"thin-skinned" and overly sensitive to criticism.
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Judging |
Judging, The Upside: You probably will not lack for team
members of the Judging preference because they are the backbone
of organizations. They come into business with the assumption
that accomplishment is planning and that planning is both long
and short range. They live by daily to-do lists and forward
plans. Few teams could survive without a number of people from
this preference. They are the people who keep the project from
"falling off the tracks."
Judging, The Downside: Team members with a Judging
preference may not recognize rapidly changing events that
require improvisation. They may cling to plans that are out
of date. They tend to micromanage subordinates. They can be a
major source of guilt and negative "oughts" and "shouldn'ts" in
an organization. They can become immobile in a crisis
involving physical catastrophe (unforeseen violence, natural
disaster, etc.)
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Perceiving |
Perceivers, the Upside. Perceivers have the ability to
work well in fluid situations where performing under pressure is
the key. Perceivers adapt well to rapidly changing
organizations and situations. They exhibit calm in the face of
a storm. They are legendary for managing looming deadlines.
They can be excellent at seeing a window of opportunity and
taking advantage of it. They have the ability to perform a
critical task many times until they master it. They can be
invigorated by crisis management.
Perceivers, the Downside. Perceivers have the reputation
of causing a great deal of organizational stress. They do not
feel the Judger's motivation to begin early and if forced to do
so will often not do their best work . They do not require
day-to-day status reports and often do not choose to give them.
Those who depend on them for information--such as financial
people and administrative staff--often report major stress from
their relationships with perceivers. |
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How
to Learn to Use MBTI Types on Teams
Let's take a look at some typical members of an executive team: CEO,
CFO, VPs of operations, sales and marketing. (Note: Please use the
Interactive Type Table above to reference the MBTI types we refer to
here.)
Of course you usually won't be able to pick all the members your team.
You'll "inherit" members of your inner circle who wind up there for many
reasons. As one of your first acts be sure to have an MBTI session in
which you convince everyone on the team the importance of taking and
using MBTI and using it as a tool. You'll need to share your MBTI type
with each other. An MBTI program for an executive team can in a few
hours give your team a powerful tool for managing and choosing their own
key direct reports.
Human Resource Departments and Training Departments must have a thorough
knowledge of MBTI types and and how to apply MBTI with teams.
You cannot legally and you should not choose team members based on type,
but knowing the type of the person you are thinking about including on
the team can be very important for the team's ongoing success.
What Types Might Function Well in Your Inner Circle?
Let's look at
typical roles that lead organizations. They typically include
CEO, COO,
CFO, Human Resources, Sales, Marketing, Operations, and Research and
Development.
Consider these MBTI types in key inner circle positions.
CEO.
If
you need hard charging visionaries, ENTJs and ENTPs can function
effectively. ENTJs are great strategists but can sometimes be
ineffective in the human element. ENTPs can be great change agents and
spokespeople but their "gut" can sometimes overrule what the data says.
On the other hand, ISTJs can be successful in running organizations that
need a steady hand. They are often the obvious leaders of financial
organizations. Manufacturing and retail are good fits for the ISTJ
CEO. They can, however, be "stumped" in situations that require an
organization to radically change direction or reinvent itself.
ESTJs can be
exceptional at maximizing efficiencies and creating logical, crisp
structure and process. They can, however, sometimes be undone by their
own haste and tendency to sometimes see things too much in "black and
white."
INTJs can be effective leaders in scientific or technical
organizations. They can guide organizations in a time of developing a
product and bringing it to market, but can be aloof and detached.
COO.
If
you're grooming a successor to the CEO, then what we've said applies.
If their career path is as a COO, an ISTJ or and ESTJ can be very
effective. The ESTJ is a master implementer and can be geniuses at
organizing and deploying people and things. They are often not
interested in theory.
CFO.
Many CFOs are ISTJs. This type populates the accounting industry and
civil law, and they are often found in the board room. They enjoying
making their best contribution in work that they have themselves
produced may not be as successful in situations where they are asked to
lead change. ESTJs who are successful accountants can be effective
CFOs, as can ENTJs and INTJs who are accounting professionals. They
will tend to take a more global and general view.
Human
Resources.
If you want your human resources professional to be the "human face" of
management, dealing with performance issues, grievances, employee morale
and training, you will often find ENFPs, ENFJs and ESFJs to be very
effective. Compensation and benefits often draw ISTJs and ESTJs.
Sales.
Different types of sales require different kinds of sales approach that
are best represented in different types. A stable group of products
often play to the strengths of an ISTJ or an ESTP. They can be
challenged, however, when the issue is to define a changing customer and
market. There you may find an ENTJ or ENTP better suited. If you are
doing customer interfaces, an ESFP often develops instant rapport with a
customer. They may be conflict averse, however, and can focus more on
human relationships as opposed to systems. An ENFP or an ENFJ can gain
an uncommon feeling of loyalty with a customer. ESFJs and ESFPs can be
great team leaders.
Marketing.
There
is probably a no more consistently visionary role than marketing, where
an organization is dealing with branding, positioning and repositioning
a product or service. This often attracts one of the Intuitive MBTI
types including ENTPs, ENTJs, and INTJs.
Operations.
Here we are dealing in a domain that plays to the strengths of the
Sensing types. ESTPs, ISTPs, ISTJs and ESTJs are often well-suited for
senior operations positions. Intuitive types can be successful, but
may find it difficult to stay engaged with day-to-day operations
issues. Putting a type that is attuned to details and energized by
process improvement is often a better approach on an executive team.
Research and Development.
Two of the likeliest types to place in this role are the INTJ and
INTP. They are both often drawn to science, technology, and research.
The INTJ usually wants a practical outcome and the INTP is an intense
researcher. Both can be incisive in their analysis. As we stated
earlier, the INTJ can be aloof. The INTP always sees the flaw in any
plan and is quick to point it out; when they are wrong this behavior can
prove irritating to the team. When they are right, they can save a plan
because they saw what nobody else wanted to see.
Managing
Organizations Using MBTI as a Tool.
A CEO's job of managing is incredibly complex and subtle. Not all of
your board members, direct reports, stockholders or constituents are
necessarily your friends. Finding a method to negotiate is critical,
and the MBTI is your best tool. It creates mutual respect, because it
creates mutual understanding and helps define mutual interests.
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